Do not submit unredacted agreements, forms, identification, banking details, client contact information, financial information, or other confidential client or transaction records.
1. Scope
This policy describes how Broker Office Hours handles personal information associated with inquiries, bookings, coaching services, and workshops. Broker Office Hours is an educational and business-coaching service offered by Luca Disimino, Broker of Record, Crescendo Realty Inc., Brokerage.
2. Information we may collect
Depending on how you contact or book the service, information may include your name, email address, telephone number, brokerage affiliation, general coaching topic, appointment details, and communications with us. Payment information may be collected directly by a third-party payment processor and is not intended to be stored on this website.
3. Information we do not request
We do not request client files, unredacted transaction documents, government identification, banking details, passwords, or confidential information belonging to buyers, sellers, tenants, landlords, or other third parties. Coaching questions should be generalized and anonymized.
4. How information is used
Information may be used to respond to inquiries, schedule and deliver coaching, communicate about appointments, provide workshop information, administer payments, maintain appropriate business records, protect the service from misuse, and comply with applicable legal obligations.
5. Service providers
Booking, videoconferencing, email, website hosting, analytics, and payment services may be provided by third parties. Those providers handle information under their own terms and privacy practices. Only services reasonably necessary to operate Broker Office Hours should be enabled.
6. Retention and safeguards
Personal information should be retained only as long as reasonably necessary for the purposes described above or as required for legal, tax, insurance, or business-record obligations. Reasonable administrative and technical safeguards are used, but no email, website, or online service can be guaranteed completely secure.
7. Access and correction
You may request access to, correction of, or deletion of personal information, subject to applicable legal and record-retention requirements. Use the public email address shown through the website’s contact link for privacy inquiries.
8. Updates
This policy may be updated as the service, technology, or legal requirements change. The current version will be posted on this page with its effective date.